ORDER MO-4386

Appeal MA22-00357

Niagara Regional Police Services Board

May 30, 2023

Summary: The appellant requested correction of her personal information, in police records of two 2019 incidents involving her, claiming it contained erroneous mental health related information. The police denied the correction request because the information the appellant wanted corrected was officers’ observations during an investigation and was collected for the purpose of law enforcement. The police advised the appellant that they had attached her letter containing the corrections she sought as a statement of disagreement to the records in accordance with section 36(2)(b) of the Act.

The adjudicator exercises her discretion under section 41(1) of the Act not to conduct an inquiry to review the police’s decision because an inquiry is not warranted. The police have responded adequately to the correction request and they are not required to grant it. The appeal is dismissed.

Statutes Considered: Municipal Freedom of Information and Protection of Privacy Act, 1990, c. M.5, sections 36(2)(a), 36(2)(b) and 41(1).

OVERVIEW:

[1] This no inquiry order addresses an appeal filed with the Information and Privacy Commissioner of Ontario (the IPC), under the Municipal Freedom of Information and Protection of Privacy Act (the Act), by an individual whose request for correction of police records involving her was denied by the police.

The correction request and the police’s decision to deny it

[2] The appellant submitted a correction request to the police seeking the correction of her personal information in general occurrence reports and police officers’ notes about two incidents in which she was involved in 2019. The general occurrence reports identify the incidents as “domestic related – non-criminal” and “mischief – other.” In her correction request to the police, the appellant asked that all of her mental health related information be removed from the records because it is inexact or ambiguous. The appellant’s request included a list of statements in the records that she believed were “inexact” and of the corrections she wanted made.

[3] The police issued a decision denying the appellant’s correction request. In their correction decision, the police stated that the information the appellant wants corrected forms part of the “perception of the officers’ observations made during an investigation” conducted for law enforcement purposes. The police also advised the appellant that they had attached a letter, that the appellant had previously sent to the police, to the records as a statement of disagreement in accordance with section 36(2)(b) of the Act.

The appeal

[4] The appellant was dissatisfied with the police’s decision and appealed it to the IPC. The IPC attempted to mediate the appeal, but a mediated resolution was not possible. The appeal was then moved to the adjudication stage of the appeal process, in which an adjudicator may conduct an inquiry.

[5] As the adjudicator, I have the discretion under section 41(1) of the Act to conduct – or not to conduct – an inquiry to review the police’s decision. I reviewed the materials in the appeal file, and I considered the requested corrections, the circumstances of the appeal and the correction provisions of the Act at section 36(2), which state:

Every individual who is given access under subsection (1) to personal information is entitled to,

(a) request correction of the personal information if the individual believes there is an error or omission;

(b) require that a statement of disagreement be attached to the information reflecting any correction that was requested but not made; and

(c) require that any person or body to whom the personal information has been disclosed within the year before the time a correction is requested or a statement of disagreement is required to be notified of the correction or statement of disagreement.

Preliminary Assessment not to conduct an inquiry

[6] I formed a preliminary view that the appeal did not warrant an inquiry under the Act because no purpose would be served by an inquiry. I sent a letter to the appellant advising her of my preliminary assessment that the appeal should not proceed to an inquiry because the corrections requested did not meet the requirements for the police to grant them because:

• the information the appellant wants corrected is the investigating police officers’ views and observations, which cannot be said to be “inexact, incomplete or ambiguous” because they reflect the officers’ subjective views during their investigations;
• the correction request appears to be a request to substitute the officers’ opinions with the appellant’s opinion and there is no statutory basis for the police to make the corrections the appellant seeks; and
• the police appear to have adequately responded to the correction request by attaching the statement of disagreement to the records.

[7] In my letter, I explained the three requirements that must be met before the police or, on appeal, the IPC can grant a request for correction. These are:

1. The information must be the requester’s personal information,
2. The information must be “inexact, incomplete or ambiguous,” and
3. The correction cannot be a substitution of opinion – that is it cannot simply replace one person’s opinion with another person’s opinion that the appellant prefers.

[8] I advised the appellant of my preliminary assessment that only the first of the three requirements has been met in this appeal – the information at issue is her personal information. I also advised her of my preliminary assessment that she has not established that the information she seeks to have corrected is inexact, incomplete or ambiguous, and the second requirement is not met. I also noted that, contrary to the third requirement, the appellant appears to be requesting that her opinion – that her conduct during the incidents described in the police records at issue was not related to any mental health issues – replace the opinion of the police officers who observed her and investigated the incidents.

[9] I referred the appellant to previous IPC orders that have held that if the information sought to be corrected is someone’s opinion, section 36(2)(a) does not apply and there is no basis for correction.^[1] I also referred her to IPC orders that have held that records of an investigatory nature cannot be said to be “incorrect,” “in error” or ‘incomplete” if they simply reflect the views of the person whose impressions are being set out; thus, the IPC must only decide whether the information accurately reflects the observations and impressions of the person whose impressions are being set out at the time the information was recorded, and not whether the information is actually true or not.^[2]

[10] I invited the appellant to provide representations in response to my preliminary assessment letter if she disagreed with it. The appellant provided representations arguing that the appeal warrants an inquiry. I address those representations in my reasons, below.

Should the appeal proceed to an inquiry under the Act?

[11] Section 41(1) of the Act sets out the IPC’s authority to conduct – or not to conduct – an inquiry and states, “The Commissioner may conduct an inquiry to review the head’s decision[.]” For the reasons that follow, I exercise my discretion not to conduct an inquiry in this appeal.

[12] In her representations to me, the appellant does not directly address the correction provisions in section 36(2) of the Act or the three requirements for correction that I set out in my letter. Instead, she repeats her concerns and claims that her personal information in the records is erroneous, she alleges police misconduct and she asks that the records be destroyed. I have no jurisdiction to address the appellant’s concerns about the police officers’ conduct in questioning and detaining her. Also, there is no provision in the Act that permits the destruction of the records at issue. As such, I do not address those two points.

[13] Although the appellant does not address the correction provisions, I acknowledge her submission that the records contain errors. The appellant asserts that the officers’ views “must stem from objective factors” and there is “no objective evidence” – such as body camera, patrol camera or other audio recording device footage – of her making the statements attributed to her or acting as described in the police records. She alleges that the police had no objective basis to apprehend her under section 17 of the Mental Health Act and require that she undergo a mental health assessment. In support of her position, the appellant provides copies of documents she asserts confirm the errors contained in the police records. These documents are a copy of part of a judge’s order dismissing a mischief charge against her, and a triage record, discharge form and letter from the hospital.

[14] All of the appellant’s representations are her opinion of what took place during the two 2019 incidents in question. Also, the information in the documents the appellant provides is consistent with the information in the police records; it is not evidence of errors in the records but evidence of what happened after the incidents investigated by the police.

[15] As I explained in my preliminary assessment letter, the IPC has consistently held that a correction under section 36(2) cannot be a substitution of opinion that simply replaces one person’s opinion with another person’s opinion that the appellant prefers, and that records of an investigatory nature are not erroneous if they reflect the view of the person whose impressions are being set out. The police records at issue are investigatory records that accurately reflect the police’s views at the time of the incidents in question and cannot be said to be erroneous within the meaning of section 36(2)(a) of the Act. The appellant’s request, that her opinion replace the opinion of the police officers who observed her, cannot be granted under the Act. As a result, I conclude that an inquiry is not warranted in this appeal.

[16] As noted above, the police have attached a statement of disagreement to the records at issue, a fact the police confirmed in a letter they sent to the appellant in January 2022. This statement of disagreement is a nine-page letter from the appellant that states much of what the appellant stated in her representations to me. In attaching this statement of disagreement in accordance with section 36(2)(b), the police have responded adequately to the appellant’s correction request.

[17] Finally, the appellant referred to her “personal health information” in the records throughout her appeal. She continues to do so in her representations. As I advised the appellant in my preliminary assessment, “personal health information” is a term defined in section 4 of the Personal Health Information Protection Act (PHIPA). PHIPA governs the handling of “personal health information” by persons including “health information custodians,” which is also a defined term in PHIPA. The police are not a “health information custodian” within the meaning of PHIPA; they are an institution under the Act. PHIPA does not govern requests for correction of information that is not in the custody or under the control of a health information custodian, even if the information at issue is personal health information. Because the police are not a health information custodian, PHIPA does not apply to the police or to the records at issue in the hands of the police.^[3]

NO INQUIRY:

For the foregoing reasons, no inquiry of this matter will be conducted under the Act.

Original signed by:		May 30, 2023
Stella Ball
Adjudicator