Access to Information Orders
Decision Information
NATURE OF THE APPEAL: This is an appeal from a decision of the City of Toronto (the City), under the Municipal Freedom of Information and Protection of Privacy Act (the Act ). The requester (now the appellant) had sought access to her complete tenancy file with the City. In her request, she stated that she needed the file because she had sued the City and there was an impending trial. The City issued a decision in which it granted access to certain records in their entirety, and other records with portions severed. In its decision, the City referred to the discretionary exemptions in section 7(1) (advice or recommendations) and section 12 (solicitor-client privilege) of the Act , and the mandatory exemption in section 14(1) (unjustified invasion of personal privacy), with reference to the presumptions in sections 14(3)(c) and (f). The City also applied sections 38(a) and (b) of the Act (discretion to refuse a requester's own information). The City also provided a figure for photocopying costs which it requested the appellant to pay if she wished to proceed with her request. After the decision, the appellant made a request to the City for a fee waiver under the Act . As of the time this matter was referred to adjudication, the City had not made a decision on that request, so if there are any issues about fee waiver, they are not before me. During mediation through this office, the City agreed to release additional records in full to the appellant. I sent a Notice of Inquiry to the City, initially, inviting it to make submissions on the issues in dispute. Following the issuance of the Notice of Inquiry, this office was informed that carriage of this appeal has been transferred to the Toronto Community Housing Corporation (the TCHC). The TCHC, which was incorporated to take the place of the Metropolitan Toronto Housing Authority, is a separate institution for the purposes of the Act . The TCHC sent representations in response to the Notice of Inquiry, portions of which it asked be withheld from the appellant. I accepted this request with respect to certain portions of its representations and, in Interim Order MO-1553-I, I considered and ruled on its request to withhold other portions. Subsequently, by letter dated May 16, 2002, the appellant was provided with the non-confidential representations of the TCHC and invited to make representations in response. The appellant was initially requested to provide her representations by June 6, 2002. At the appellant's request, this deadline was extended and she ultimately provided her representations to this office on August 14, 2002. In these representations, the appellant states, among other things: Last week I applied to Ontario Legal Aid for a lawyer to assist me in this matter. The respondent utilizes the legal expertise of [named individual], Legal Counsel. I am a private citizen who has no legal training. Therefore, the case is heavily weighted against me. From a democratic standpoint, you would be well-advised to give me extra time to consult with a Legal Aid solicitor. It should be noted that the appellant did not make a request for an extension of time in this appeal until July 23, 2002, well after the initial deadline for her representations. Further, according to the appellant, she did not make an application to Legal Aid Ontario until the second week of August, 2002, despite the fact that she has been in a position to seek legal assistance on this appeal since she filed it in August of 2001. In the circumstances, I found no good reason to delay this appeal by granting a further indefinite extension of time. RECORDS: Of more than 600 pages of records located by the City in response to the request, a little more than 60 remain in issue. On my review of the file, it appears that page 281 is identical to page 180, which was released by the City to the appellant in full on September 7, 2001. Page 281 is accordingly also no longer in issue. The records remaining in issue consist of correspondence, handwritten notes, printouts of email messages, memoranda, computer printouts, Cityhome forms, fax transmissions, and other documents relating to the appellant's tenancy in a City-owned property. The exemptions applied by the City and now relied on by the TCHC are as follows: Sections 7(1)/38(a) Page 219 and the severed portions of pages 394, 404, 420 and 464 Sections 12/38(a) Pages1-30, 251, 252, 253, 255, 257 to 260, 477 to 482, 485, 486, 489, 490, 540, 541, 550 and 551 Sections 14(1)/38(b) Pages1-30, 153, 155, 567, 568, 583, 588 and 600 and the severed portions of pages 154, 156 and 589 DISCUSSION: PRELIMINARY ISSUE: RESPONSIVENESS Pages 14 to 17 are records relating to computer training opportunities for staff with the City. In its representations, the TCHC submits that they were not properly included within the tenant file to which the appellant has requested access, and are not responsive to her request. It is submitted that they are records that likely made their way into the appellant's tenancy file through misfiling or inadvertence. The TCHC makes the same submission with respect to pages 29 to 30, which are an application for Rent Geared-to-Income Assistance and supporting documentation. The application is made by someone other than the appellant and there is no information pertaining to the appellant anywhere in these records. The appellant states simply that as these records are in her file, she should have access to them. In Order P-880, former Adjudicator Anita Fineberg considered the issue of relevancy of records and responsiveness: In my view, the need for an institution to determine which documents are relevant to a request is a fundamental first step in responding to the request. It is an integral part of any decision by a head. The request itself sets out the boundaries of relevancy and circumscribes the records which will ultimately be identified as being responsive to the request. I am of the view that, in the context of freedom of information legislation, "relevancy" must mean "responsiveness". That is, by asking whether information is "relevant" to a request, one is really asking whether it is "responsive" to a request. While it is admittedly difficult to provide a precise definition of "relevancy" or "responsiveness", I believe that the term describes anything that is reasonably related to the request. I am satisfied that pages 14 to 17 and 29 to 30 are not reasonably related to the appellant's request. Although it is true that, strictly speaking, they were found in her "tenancy file", it is clear that they do not relate whatsoever to the appellant or her tenancy, and were placed in that file by mistake. Accordingly, I find that pages 14 to 17 and 29 to 30 are not responsive to the request, and do not form part of
Decision Content
NATURE OF THE APPEAL:
This is an appeal from a decision of the City of Toronto (the City), under the Municipal Freedom of Information and Protection of Privacy Act (the Act). The requester (now the appellant) had sought access to her complete tenancy file with the City. In her request, she stated that she needed the file because she had sued the City and there was an impending trial.
The City issued a decision in which it granted access to certain records in their entirety, and other records with portions severed. In its decision, the City referred to the discretionary exemptions in section 7(1) (advice or recommendations) and section 12 (solicitor-client privilege) of the Act, and the mandatory exemption in section 14(1) (unjustified invasion of personal privacy), with reference to the presumptions in sections 14(3)(c) and (f). The City also applied sections 38(a) and (b) of the Act (discretion to refuse a requester’s own information).
The City also provided a figure for photocopying costs which it requested the appellant to pay if she wished to proceed with her request.
After the decision, the appellant made a request to the City for a fee waiver under the Act. As of the time this matter was referred to adjudication, the City had not made a decision on that request, so if there are any issues about fee waiver, they are not before me.
During mediation through this office, the City agreed to release additional records in full to the appellant.
I sent a Notice of Inquiry to the City, initially, inviting it to make submissions on the issues in dispute. Following the issuance of the Notice of Inquiry, this office was informed that carriage of this appeal has been transferred to the Toronto Community Housing Corporation (the TCHC). The TCHC, which was incorporated to take the place of the Metropolitan Toronto Housing Authority, is a separate institution for the purposes of the Act.
The TCHC sent representations in response to the Notice of Inquiry, portions of which it asked be withheld from the appellant. I accepted this request with respect to certain portions of its representations and, in Interim Order MO-1553-I, I considered and ruled on its request to withhold other portions.
Subsequently, by letter dated May 16, 2002, the appellant was provided with the non-confidential representations of the TCHC and invited to make representations in response. The appellant was initially requested to provide her representations by June 6, 2002. At the appellant’s request, this deadline was extended and she ultimately provided her representations to this office on August 14, 2002. In these representations, the appellant states, among other things:
Last week I applied to Ontario Legal Aid for a lawyer to assist me in this matter. The respondent utilizes the legal expertise of [named individual], Legal Counsel. I am a private citizen who has no legal training. Therefore, the case is heavily weighted against me. From a democratic standpoint, you would be well-advised to give me extra time to consult with a Legal Aid solicitor.
It should be noted that the appellant did not make a request for an extension of time in this appeal until July 23, 2002, well after the initial deadline for her representations. Further, according to the appellant, she did not make an application to Legal Aid Ontario until the second week of August, 2002, despite the fact that she has been in a position to seek legal assistance on this appeal since she filed it in August of 2001. In the circumstances, I found no good reason to delay this appeal by granting a further indefinite extension of time.
RECORDS:
Of more than 600 pages of records located by the City in response to the request, a little more than 60 remain in issue. On my review of the file, it appears that page 281 is identical to page 180, which was released by the City to the appellant in full on September 7, 2001. Page 281 is accordingly also no longer in issue. The records remaining in issue consist of correspondence, handwritten notes, printouts of email messages, memoranda, computer printouts, Cityhome forms, fax transmissions, and other documents relating to the appellant’s tenancy in a City-owned property. The exemptions applied by the City and now relied on by the TCHC are as follows:
Sections 7(1)/38(a) Page 219 and the severed portions of pages 394, 404, 420 and 464
Sections 12/38(a) Pages1-30, 251, 252, 253, 255, 257 to 260, 477 to 482, 485, 486, 489, 490, 540, 541, 550 and 551
Sections 14(1)/38(b) Pages1-30, 153, 155, 567, 568, 583, 588 and 600 and the severed portions of pages 154, 156 and 589
DISCUSSION:
PRELIMINARY ISSUE: RESPONSIVENESS
Pages 14 to 17 are records relating to computer training opportunities for staff with the City. In its representations, the TCHC submits that they were not properly included within the tenant file to which the appellant has requested access, and are not responsive to her request. It is submitted that they are records that likely made their way into the appellant’s tenancy file through misfiling or inadvertence. The TCHC makes the same submission with respect to pages 29 to 30, which are an application for Rent Geared-to-Income Assistance and supporting documentation. The application is made by someone other than the appellant and there is no information pertaining to the appellant anywhere in these records.
The appellant states simply that as these records are in her file, she should have access to them.
In Order P-880, former Adjudicator Anita Fineberg considered the issue of relevancy of records and responsiveness:
In my view, the need for an institution to determine which documents are relevant to a request is a fundamental first step in responding to the request. It is an integral part of any decision by a head. The request itself sets out the boundaries of relevancy and circumscribes the records which will ultimately be identified as being responsive to the request. I am of the view that, in the context of freedom of information legislation, "relevancy" must mean "responsiveness". That is, by asking whether information is "relevant" to a request, one is really asking whether it is "responsive" to a request. While it is admittedly difficult to provide a precise definition of "relevancy" or "responsiveness", I believe that the term describes anything that is reasonably related to the request.
I am satisfied that pages 14 to 17 and 29 to 30 are not reasonably related to the appellant’s request. Although it is true that, strictly speaking, they were found in her “tenancy file”, it is clear that they do not relate whatsoever to the appellant or her tenancy, and were placed in that file by mistake. Accordingly, I find that pages 14 to 17 and 29 to 30 are not responsive to the request, and do not form part of the appeal before me.
PERSONAL INFORMATION
In order to assess the application of the provisions relied on by the TCHC, it is necessary to determine whether the records contain personal information, and to whom that personal information relates.
Under section 2(1) of the Act, "personal information" is defined as recorded information about an identifiable individual, including any identifying number assigned to the individual and the individual's name where it appears with other personal information relating to the individual or where the disclosure of the name would reveal other personal information about the individual.
On my review, I find that the records at pages 3 to 13, 18 to 28, 219, 253 to 255 (there is no page 254), 257 to 260, 394, 420, 464, 477, 485, 490, 541 and 551 contain the personal information of the appellant but not of any other individuals.
The records at pages 153 to 154 (which are the front and back of a page), 155 to 156 (which are also the front and back of a page), 251 to 252, 404, 478 to 482 and 589 contain information of the appellant as well as of individuals other than the appellant.
The records at pages 567, 583, 588 and 600 contain the personal information of individuals other than the appellant, and not of the appellant.
I also find that pages 1 and 2, 486, 489, 540, 550 and 568 do not contain the personal information of any identifiable individual. The handwritten notations on page 2 are almost illegible, and appear to contain the partial names of some individuals. However, there is no discernible information about these individuals. Pages 1, 486, 489, 540 and 550 do not refer to any identifiable individuals, or refer to individuals in only an employment and not a personal capacity (see Order P-1538.rec). Page 568 is a blank form from the then Ministry of Education and Training.
In her representations, the appellant has made submissions about some of the specific records, which are based on a mistaken understanding as to their nature and contents. This is not surprising, since the appellant has not reviewed the records. This misapprehension will be clarified for the appellant upon her receipt of some of the records, as the result of my decision is that certain records should be disclosed to the appellant. With respect to others that will not be disclosed, and for the appellant’s benefit, I note here that contrary to her understanding, page 26 of the records is not a letter of complaint against the appellant. Pages 29 and 30 are not her application for assistance, but are another individual’s application. These pages do not refer to the appellant at all.
DISCRETION TO REFUSE REQUESTER’S OWN PERSONAL INFORMATION
As most of the records contain the personal information of the appellant, section 36(1) of the Act is applicable to this appeal. Section 36(1) of the Act gives individuals a general right of access to their own personal information held by an institution. Section 38, however, provides a number of exceptions to this general right of access. Under section 38(a) of the Act, the institution has the discretion to deny an individual access to their own personal information in instances where the exemptions in, among others, sections 7 and 12 would apply to the disclosure of that information. In this case, the TCHC has relied on sections 7 and 12, in conjunction with section 38(a), to deny access to the records.
Section 38(b) provides another exception to the general right to have access to one’s own personal information. Under section 38(b) of the Act, where a record contains the personal information of both the requester and other individuals and an institution determines that the disclosure of the information would constitute an unjustified invasion of another individual's personal privacy [with reference to section 14(1)], the institution has the discretion to deny the requester access to that information.
I shall begin with a discussion of the application of sections 7 and 38(a) to the records, then sections 12 and 38(a). After that, I will consider to what extent sections 38(b) and 14(1) are applicable to the records.
ADVICE OR RECOMMENDATIONS
Section 7(1) of the Act provides:
A head may refuse to disclose a record if the disclosure would reveal advice or recommendations of an officer or employee of an institution or a consultant retained by an institution.
Section 7(1) is subject to the exceptions listed in section 7(2).
A number of previous orders have established that advice or recommendations for the purpose of section 7(1) [or its provincial equivalent] must contain more than mere information. To qualify as “advice” or “recommendations”, the information contained in the records must relate to a suggested course of action, which will ultimately be accepted or rejected by its recipient during the deliberative process [Order P-363, upheld on judicial review in Ontario (Human Rights Commission) v. Ontario (Information and Privacy Commissioner), Toronto Doc. 721/92 (Ont. Div. Ct.)]. Information that would permit the drawing of accurate inferences as to the nature of the actual advice or recommendation given also qualifies for exemption under section 7(1) of the Act (Order P-233).
In Order 94, former Commissioner Sidney B. Linden commented on the purpose and scope of this exemption. He stated that it “... purports to protect the free-flow of advice and recommendations within the deliberative process of government decision-making and policy-making”. Put another way, its purpose is to ensure that:
... persons employed in the public service are able to advise and make recommendations freely and frankly, and to preserve the head’s ability to take actions and make decisions without unfair pressure [Orders 24, P-1363].
The TCHC submits that certain information on pages 219, 394, 404, 420 and 464 of the records contain advice or recommendations within the meaning of section 7(1). On my review of the information at issue, I find that the information does not qualify for exemption under this section. Rather than relating to a suggested course of action, which will ultimately be accepted or rejected by its recipient during the deliberative process, these records contain instructions or directions from one employee to another, or records decisions made by an employee about a course of action (see Order P-1535).
I find, therefore, that page 219 and the severed portions of 394, 404, 420 and 464 do not qualify for exemption under section 7(1) of the Act. As section 7(1) does not apply, it is unnecessary to determine whether the TCHC properly applied section 38(a) to deny access to this information.
No other exemptions have been claimed for these pages. Accordingly, the appellant is entitled to have access to them, with the exception of a portion on page 404, which I find contains the personal information of an individual other than the appellant, and which I will discuss further below in the section entitled “Invasion of Privacy.”